- Shipping & Returns
Shipping & Returns
You may return most new, unopened items within 30 days of delivery for a full refund less a 15% restocking fee.. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
IAS (International Anti-Aging Systems) products must NOT be returned to us. See IAS for their return policy. If your product is damaged upon receipt, you must notify the carrier, save all packing material and contact the seller immediately.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We offer free shipping to US residents on orders over $75.
We can currently ship to the following countries: USA, Australia, Austria, Canada, UK, Germany, Ireland, Mexico, South Africa, and Spain. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Shipping charges for overnight or expedited orders, international orders and orders to AK and HI will require special handling and rates will vary. Please contact us for special shipping. Some products are shipped from other locations by other carriers and may require additional shipping charges. Orders sent outside the continental United States will reflect actual shipping and handling costs to the delivery point and DO NOT include duty or taxes. INTERNATIONAL PRESCRIPTIONS (International Anti-Aging Systems) products are ORDERED and SHIPPED from the United Kingdom. They are an affiliate company. You ARE NOT ordering from drfitt.com, or PYR Less Group, LLC, but from the IAS website. We are not responsible for any products offered/sold by IAS.
You may be subject to import duties and taxes, which are levied once the package reaches your country. Any additional charges required by customs are the customer's responsibility and we do not know those fee amounts. Contact your local customs office for more information.