- Shipping & Returns
Shipping & Returns
You may return most new, UNOPENED items within 30 days of delivery for a full refund less a 15% restocking fee. Shipping will not be refunded unless the return of product is the result of our error (i.e. incorrect item or defective packaging, etc.). Dr. Fitt will pay for return shipping costs only if the return is a result of our error (you received an incorrect or defective item, etc.).
If the return entails a refund, you should expect to receive the refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you would like to return an item, please call 806-340-0641 (direct line for Order Assistance/Shipping/Returns) and provide the order number and reason for product return. You will then be provided with instructions for handling the return. You may also email information regarding your request for a return to firstname.lastname@example.org.
Dr. Fitt offers free shipping for orders of $75 or more to locations within the CONTINENTALUnited States. Orders shipped to Alaska or Hawaii will be charged for shipping.
Dr. Fitt currently ships to a number of countries. If the country to which you would like to ship is not listed upon checkout, you may send a request for consideration to add the country to email@example.com. Please take note that there may be restrictions for importing certain products into your country, and those restrictions vary by country. Shipping charges for orders being shipped outside the continental United States reflect only the actual shipping costs to the delivery point and DO NOT include import duties/taxes.
PLEASE NOTE: Not all products sold on www.drfitt.com will be allowed entry into all countries. DR. Fitt cannot be held responsible for orders that are rejected at customs. If an order is rejected by customs, Dr. Fitt will refund the product cost, less a 15% restocking fee, if the product is returned, unopened and undamaged, to our company. The refund will be issued when Dr. Fitt receives the product at its shipping warehouse. Shipping costs WILL NOT be refunded. PLEASE CHECK YOUR COUNTRY'S IMPORT GUIDELINES TO DETERMINE IN ADVANCE THE LIKELIHOOD OF YOUR ORDER CLEARING CUSTOMS.
You may be subject to import duties and taxes, which are levied once the package reaches your country. Any additional charges required by customs are the customer's responsibility, and Dr. Fitt does not know and cannot provide those fee amounts. Contact your local customs office for more information in this regard.