- Shipping & Returns
Shipping & Returns
You may return most new, UNOPENED items within 30 days of delivery for a full refund less a 15% restocking fee. Shipping will not be refunded unless the return of product is the result of our error (i.e. incorrect item or defective packaging, etc.). Dr. Fitt will pay for return shipping costs only if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We offer free shipping to residents of the CONTINENTAL United States for orders of $75 and over. Residents of Alaska and Hawaii will be charged for shipping.
We currently ship to the following countries: USA, Australia, Austria, Canada, UK, Germany, Ireland, South Africa, and Spain. (If your country is not listed, please send a request to add your country to firstname.lastname@example.org for consideration.) Please take note that there may be restrictions for importing certain products into your country, and those restrictions vary by country. Not all of our products will be allowed entry into all countries. We cannot be held responsible for orders that are rejected at customs. If an order is rejected by customs, we will refund the product cost (provided the product is returned unopened and undamaged) when the product is eventually returned to our warehouse; however, shipping costs will not be refunded. PLEASE CHECK YOUR COUNTRY'S IMPORT GUIDELINES TO DETERMINE IN ADVANCE THE LIKELIHOOD OF YOUR ORDER CLEARING CUSTOMS.
You may be subject to import duties and taxes, which are levied once the package reaches your country. Any additional charges required by customs are the customer's responsibility, and we do not know those fee amounts. Contact your local customs office for more information.